Customer Testimonials
Jason and Jenni tag-teamed to ensure we got the car we wanted. Over a couple days of phone calls and text, we went home with a 2026 Toyota Grand Highlander Hybrid and couldn’t be happier about it. Jason even arranged transportation and followed me in our new purchase so I didn’t need to leave either of our cars at the dealership. Thank you for the wonderful service and attention to detail.
Best toyota dealers on earth in out in a jiff easy process nothing pressed on u just easy guys to work with
Kyle was fantastic to work with. We got the vehicle we wanted and a lower interest rate Definitely the best car buying experience we've ever had!
(Translated by Google) José, a very kind person, helped me. He speaks Spanish very well, and I felt very comfortable. I understood the information he was giving me, and I liked that there was a place for children. All the paperwork was very quick. Thank you very much for your attention!
(Original)
me atendió José una persona muy amable, habla español muy bien, me sentí muy a gusto, entendí la información que me estaba brindando me gustó que hubiera un lugar para los niños y todo el papeleo fue muy rápido muchas gracias por su atenció... Read More Google - Nov 11, 2026
Jason was great to work with! He is super down to earth and made the experience fun! Appreciate him working with us through all the back and forth and getting the car we wanted!
Johnathan was easy to deal with. Was able to get up front pricing online and get my questions answered
Excellent service and customer support! Paul was great !!
Justin was so amazing. He spent 3 months patiently working with me to find the 4runner I wanted within my price range. I am truly grateful for him and would definitely work with him again
Dylan provided an exceptional car buying experience at Ron Tonkin Toyota. We had done our research on RAV4s and he walked us through available options, helping us find the best option for us. The whole process was simple, low stress, and streamlined. Really appreciate Dylan’s comms and low pressure approach to our sale. After initial discussions, we came back and closed the sale the next day. Best car buying process I’ve had. Thanks again.
Fair price. Appreciated the knowledgeable sales person and the no pressure approach.
Jonathan was so great to work with. Very responsive, made the whole process seamless and easy. Thank you Jonathan!
Great folks to work with. Thank you all! Love my new vehicle!
Every one is very knowledgeable and friendly. I would like to say a special thank you for a salesman Brody Harris. His customer service is exceptional. Keep up with a great job. Thank you.
I have purchased many vehicles over the years and thinking back I can't come up with any sales specialist that could top Caitlin Teets at Ron Tonkin Toyota. I was blown away of the vast background and knowledge she had about the complete Toyota line. She was a pleasure to work with. I recommend anyone looking for a Toyota to stop in and ask for Caitlin.
We bought a brand new Toyota Sienna. The car is great. The people that helped us were friendly, despite us having so many different people help us we do not know their names but in the end, we felt tired and very under appreciated. The issues we encountered were:
1)We needed to call in to find out our car was coming the next day. We were just lucky we had time to go pick it up.
2) We ordered and paid for a trifold and the wrong item was ordered. The thing that went well is an employee delivered it to ... Read More Google - Nov 6, 2026
Luis and the whole team at Ron Tonkin were fantastic. We never felt pressure to buy, and they made the whole process easy.
Quick with the job, Great communication, straightforward no unnecessary recommendations. my car was in and out the shop
We were had really great experience of buying a Toyota RAV 4 at the Ron Tonkin Toyota dealership. We were in situation where the car was needed as soon as possible. Their sales person Lamira from the first call immediately started to do everything to find a car for us. It was almost impossible to find a brand-new RAV 4 in a couple of days and even the color we wanted. The service at the dealership was amazing, especially the expertise of Lamira. She is very nice and helpful person. She helped us to get familiar with the screen and all the ... Read More Google - Nov 4, 2026
Had a great buying experience at Ron Tonkin with Dylan! We had agreed on a price and were wrapping up the deal on our new Highlander when we realized both my wife and I were on the title for our trade-in vehicle and needed to sign. Since we live in Bend, Dylan went above and beyond by meeting us halfway so my wife could sign the paperwork. Really appreciated his flexibility and willingness to make the process easy. Very happy with our new Highlander, the deal, and the overall experience. Highly recommend working with Dylan!
From the moment we walked in just to check pricing, we never thought we’d be driving home in a brand-new vehicle the same day! Our sales consultant, Jason Ovalle, walked us through all the advantages and benefits of leasing, explaining every detail thoroughly. The fact that he understands Spanish was a huge plus and made the whole process seamless. He stayed with us every step of the way until the final delivery. My wife and I couldn't be happier with our experience!
Lamirra took very good care of me and getting the car I wanted at the payments I wanted. I highly recommend them. I’m very happy with my new car. Thank you Lamirra for going above and beyond for me.
Our experience at Tonkin Toyota in Portland was very positive. Caitlin Teets helped us through the entire process, and we couldn’t have been more pleased with her patience and knowledge. From start to finish she was helpful and pleasant in answering all of our questions. It was a wonderful experience and Caitlin helped us find exactly what we were looking for. Thank you Tonkin & Caitlin!
Bryant was professional and so accommodating. We shared exactly what we wanted, and he made it happen. Thank you!
Caitlin, Sam, Josh, and Jason were all so great to work with. I wouldn’t have been able to purchase my new car if it wasn’t for the help of them all. Great team at Ron Tonkin Toyota! Thanks for your help!
it was very quick great customer service
Ron Tonkin Toyota had a large selection of trucks, nice facility and good sales and finance people
I don't write reviews very often, but I recently had a great experience purchasing a new 2026 RAV4 from Ron Tonkin Toyota. It was a smooth, no pressure, no hassle experience. Brody was helpful, patient, polite and responsive; his manager Trask was very helpful throughout the process, making sure I got the car I wanted and offering a fair trade-in value; Roy in the finance department was patient, took the time to explain the benefits and options of an extended warranty, and got me a competitive rate. Overall a solid experience. Definitely recommend Ron Tonkin Toyota if ready to purchase.
I had a great experience leasing my car the other day with Dylan! He was so kind, informative and patient. Everyone I spoke to was wonderful. Makes me always want to come back to this same dealership!
Jason Ovalle made this experience as quick and easy as could be! He arranged for the vehicle to be ready for a test drive late in the evening for me. He answered all of my questions with patience and professionalism. Made an absolute dream come true! 100% recommend Jason and the whole team to anyone looking to buy!
Service was excellent , had a wonderful person named Caitlin at 122nd at Ron Tonkin Toyota that made the vehicle purchase excellent and help us get into our brand new Tacoma . Thank you for the wonderful service Caitlin!!!
I had a great experience buying my used Highlander at Ron Tonkin Toyota. Mathew was a great salesperson, he was responsive and provided all the right info without ever feeling pushy. We brought our own financing through our credit union and the Finance department made everything easy without trying to oversell us on things we didn't want or need. I would recommend Ron Tonkin Toyota based on my experience.
My Wife and I had a great experience, Luis was very thorough and kind. Sergio and finance team were able to find something that would work within our needs. 2027 Corolla that I know that we will enjoy for a very long time. Have and will continue to recommend them to friends and family.
Justin in sales & Dmitry in finance we’re a great team. Fast in sync and both excellent to work with. Felt like I was family
Dezarah was very helpful,with the issue I was having with a tire.
Julian was so amazing he made the process go by so easy and was so patience will be sending more people his way.
Absolutely amazing customer service! Jonathan was knowledgeable about all of the car’s features and made the car-buying process so much easier than I’ve ever experienced.
Robert was amazing in maintenance. They did a great job. I would recommend them to anyone!!
Alia & the team was excellent. Made the purchasing process easy & accommodating. No hidden charges, costs explained clearly, straightforward funding procedure. Highly recommend.
I had been talking to 3 Toyota dealerships about a RAV4 with certain options that I wanted. 2 of them told me it could be a while before they would find one for me. One dealership wanted me to pay for transporting a vehicle to them for me not knowing if I would like it or not. Ron Tonkin, specifically Victor, got a car for me the very day I spoke to him. He had someone drive to Wilsonville and get it. Victor was able to explain a lot about the options I wanted and where I could compromise and get better ... Read More Google - Oct 21, 2026
Rude sales manager.
I bought car Service amazing Professional communication Fast and respectful customer service
My experience with the staff at Ron Tonkin Toyota was exceptional. I inquired about a listing I saw and Bob Mercer, one of the salesmen, replied promptly and was very helpful and genuinely friendly. I was interested in buying the vehicle from out of state and Bob immediately sent me a detailed video of the car both inside and out. He answered all of my questions, provided the car’s intake inspection and CarFax and walked me through the process of completing the deal from out of state. He also suggested some options for having the car shipped to me. ... Read More Google - Oct 16, 2026
I am writing to express my disappointment regarding my recent service experience.
I brought my car in for a routine maintenance inspection, oil change at 12:30 PM. The service was not completed until 2:47 PM, which took over 2 hours and 15 minutes. While I understand that service delays can happen, what I found most unprofessional was the complete lack of communication from the service department.
My vehicle had already been finished, yet no one called, texted, or informed me that it was ready for pickup. After waiting for an update, I eventually had to walk up to the service desk and ask if ... Read More Google - Oct 15, 2026
Kyle took excellent care of me. Honesty and quick service made the experience painless!
Nice friendly staff. Clean and spacious waiting area.
Jose was great! He was very cool, easy going through the negotiation process and saw the deal through. I love my new truck! Thank you!
Friendly staff, no pressure on a sale
Eric aka Ocho was awesome. Low pressure and is a master of his craft. The whole Tonkin experience was seamless.
Worked with Jonathan on getting a new 4Runner and the process was very collaborative, low pressure, supportive, and easy. They also got creative to get exactly what I was hoping for. I’ve bought from here before and was happy to come back, very human experience.
Absolutely love Toyota products but the service department at Ron Tonkin needs an overhaul. Our service advisor (Scott) made no effort whatsoever to keep us apprised of the status of our truck for five days despite our repeated calls requesting an update. Scott clearly understood that we needed our vehicle back by the end of the week (we dropped it off on a Wednesday) even if it meant that we had to return again the following week for the maintenance to be completed, but he went home on Saturday without reaching out to us via call, text or email. His ... Read More Google - Oct 2, 2026
Purchased a new 2025 Toyota Land Cruiser from this dealer last year. Paint issues soon became apparent. After months of complaints, a Toyota representative inspected the vehicle and agreed that there was a factory paint issue. The Land Cruiser went into Ron Tonkin's custody the week of August 17th. Now, 6 weeks later, the issue still has not been resolved and I have not had possession of my vehicle. In fact, the vehicle's door was damaged additonally while in the dealer's care. Despite numerous conversations with leadership and multiple attempts at resolution, there is no plan in place to ... Read More Google - Oct 1, 2026
I was at the dealership for my car to serviced. The Service Department Staffs were knowledgeable, polite, and did there job in a very professional manner.
Caitlin was such a joy to work with. She made sure the car we drove off with had everything it needed and was cleaned before we drove it off the lot. Caitlin made sure all of our questions were answered and are also welcome to return with any future questions. We will definitely recommend doing business with her!
They provided expectations ahead of time since it was a busy Saturday, pricing was transparent, everyone was helpful and my advisor was knowledgeable.
I went to Toyota for a routine oil change and was advised that the rack-and-pinion steering components were worn and leaking steering fluid. The service representative explained the potential safety risks associated with losing functional steering, which led me to understand that the issue was potentially serious and required prompt attention.
I was provided with photographs that were presented as documentation of the reported leak and was quoted $2,500 for the recommended repair. Given the cost, I decided to obtain a second opinion from a mechanic I trust. They quoted $1,500 to address the reported issue, so I brought my truck to ... Read More Google - Sep 18, 2026
SERVICE DEPARTMENT IS CLOSED ON SUNDAYS
Horrible, zero stars should be an option. Arrived for my scheduled appt, and after waiting a long time to even be acknowledged, the Service staff was so rude to me that I left. Extremely disappointed
Service department does not value your time. I scheduled routine maintenance a month ago. Recieved and responded to confirmation of appointment and showed up on time. Spent 2 hours waiting and my truck was still had not been started. Had to leave without work performed. Was offered no rescheduling or any reparations for my time. I asked why I was not notified or offered a chance to reschedule if they were 'busy' and 'short-staffed' and was given the same 'short-staffed' reason. If you feel you must have your vehicle serviced here, plan on it being an all day event and just ... Read More Google - Sep 5, 2026
Very pleasant and good listening to all my concerns, and patient even with what turned out to be my mistaken concerns about warning lights and engine oil. I requested the 120,000 service and I had check engine light and electric power steering concerns and a loud squeaky nose in a sharp turn and engine oil to concern about that light also. They did great amazing work and documented it thoroughly. I got it back in a matter of hours they did a complementary thoroughly inspection everything even picture of awd alignment and more (8+ pages), since it was a high mileage used ... Read More DealerRater - Sep 5, 2026
I recently bought a 2024 Toyota Corolla Hybrid and I needed to have the oil changed. I took it to Ron Tonkin Toyota on SE 122nd in Portland, Oregon, and worked with Bobby Taylor, my service director. He was great and explained how thorough the service crew checked all areas of my vehicle and showed me a video of all areas they inspected. It was a very busy day, but Bobby answered all my questions, was patient, and knowledgeable. I look forward to working with him again when my vehicle needs additional service. Thank you, Carolyn “Jane” Crawford
Justin Lemons was referred to me from a friend. I was frustrated with Beaverton Toyota, and Justin was able to find what I was looking a few days after talking to him. I will refer friends who are looking for a new Toyota to him. My wife was happy with the whole process!
Great customer services. Jack Lord, the services advisor is nice and funny. Great job Jack! Keep up the good service!
Had a 10k mile service appointment. Got brake rotors and pads done and service advisor also got me a lifetime replacement of them as well 🙂
I bought my Toyota Highlander at Tonkin Toyota in 2015. The reason I return for service is Bobby Taylor. The best service advisor ever! He’s kind, super hardworking, efficient, professional and very trustworthy. I have faith in his recommendations and can’t thank him enough.. Others there are always helpful, great staff overall.
Staff were ALL very polite and asked if I needed any assistance due to my disability.
Would be cool if y'all took down the Fabric Depot signs (on the buildings & street side). You've had years to do it by now.
Horrible experience with these people. Totally unprofessional. Agreed to buy a new car and it was supposed to be waiting for us after three hour drive and they text to say it's already been sold. Stay away from people like this who won't honor their word. Unbelievable!!!
I had a very disappointing experience when I purchased my vehicle.
When I went to the dealership by myself, I was sold an insurance policy for more than $1,500. I was told repeatedly that this was the final price and that there were no other options. However, after I called my brother-in-law and asked him to speak with them over the phone, the price was immediately reduced to under $1,000. This left me wondering whether I was quoted a higher price because I appeared to be a woman who didn’t know much about buying insurance.
More recently, my front windshield cracked ... Read More Google - Jul 23, 2026
I came to this dealership determined to finish my car shopping in one weekend. After looking at a few vehicles, I found one I was genuinely excited about. The sales staff were friendly enough during my visit.
I had heard that this dealership was firm on pricing, but I decided to give them a chance anyway. Unfortunately, they were unwilling to be flexible and remained at the higher end of the Kelley Blue Book range. I made a reasonable offer and was prepared to purchase the vehicle that day, but they were not interested in meeting me anywhere close to ... Read More Google - Jul 16, 2026
Drove 5 hours to buy a new truck. Came out here after talking with Brody. Got here and he told me he was mistaken and the trucks I was looking at weren’t on site. I needed to drive an hour away. He reiterated how much I wanted to spend and went and sat back down at his desk. Didn’t talk to me about my trade in - nothing. I really don’t like being treated like this. Not professional at all. Makes me wonder if my budget had been higher would he have been more respectful?
My 2026 Toyota Camry SE was with them for 6 months to be serviced. The hybrid system had a recall announced back in November and the car was dropped off in December.
I was put in rentals covered by Toyota throughout. The repair was completed on July 3rd. So after six months, the vehicle was given to me in this shape. This car had just under 1400 miles when it was turned over to them.
There was dirt all over the car, handprints on the doors, tree sap in multiple spots, scratches on the hood and the driver seat area was also dirty. ... Read More Google - Jul 7, 2026
Everyone was kind curious helpful without being pushy very informative it was the first time buying a car that I didn’t feel pressured. Thank you!
Everyone was very professional and patient. They listened and pointed me to the perfect vehicle that matched all my needs. Im was so happy till the day I got home and pointed out an issue to the associate that followed me for my trade in title... which is reason for editing my review. Issues since June STILL not resolved, they actually ruined and devalued my vehicle more!
Jamie Nguyen was Great for me for he went far beyond what was expected from him, he sacrifice his time on his day off to come help me to meet me and help me purchase a vehicle and help me as a disabled American veteran he went far and above assisting me helping me out this young man is needed, Thank you Jamie for making me a satisfied and happycustomer
Service okay but how come you guys didn’t have oil change for my truck
Horrible dealer, bought a 2019 odyssey that had a bad battery and alternator 1 month off the dealership with water pooling into the trunk. They wouldn’t offer any additional help for a care they just sold me that does no pass a standard vehicle inspection. Save your money and use a different dealer
I, Vladimir Pigunov, am submitting a formal complaint against the actions of a Troy Walker manager.
In 2022, I purchased a car from your dealership. In 2025, the insurance company declared the car a total loss. On May 4, 2026, I personally filed a claim to cancel the insurance policy. However, the performance of the Troy Walker manager raises serious doubts about his competence.
During my visit, the manager failed to clarify the purpose of my claim and provided me with a document to cancel an entirely different insurance policy, unrelated to my request. Only after I signed the documents did he inform me ... Read More Google - May 25, 2026
Came to change oil, friendly and fast service. Thank you, Meharaim, for good experience. Recommending.
Ron Tonkin / Gee sells thousands of cars monthly and they are good at it.
In fact I bought a CPO from them back in December. We found a bulb seal tear in the right passenger doorway. Probably due to countless entry and exit from Uber passengers and they willingly fixed it. I had to return a different day.
Why I’m writing this review to RT and Gee and readers is the CPO was supposed to be thoroughly inspected and they missed this.
But what really compelled me to write is that months later I discovered a leather strap in ... Read More Google - May 20, 2026
Sacramento, Service Advisor, excellent, takes the time to explain service required and additional service needed. Arrived at 1230 for appointment, added job to replace cabin and air filter and optimizer fuel cleaning service. Waited at dealership until 4 p.m.
Classic salesman here. Gonna sell you things with hidden clauses. Not happy with these guys at all. I got promised all sorts of things about my warranty and now they don’t want to cover it cause of hidden clauses. Even though I asked them dead in the eyes if these things were covered.
They have very helpful staff in maintenance and sales department. Great friendly environment and they also serve snacks while you wait 😊
Joshua was very kind and patient. Just the service Ron Tonkin needs also if you ever want to buy a car go to Rene ovalle. Very good personality and very informative.
Bought a 2023 Kia EV Windfrom Tonkin a couple of weeks ago. Salesman failed to disclose three open recalls. A week later, car would not start due to a battery related recall.spent $300 dealing with 12- volt battery and a recall. Caveat emptor.
Service was prompt and complete. A mistake on my previous visit was corrected at no charge.
I’ve been servicing my cars at this dealership for the past 20 years. The service advisor Jack Lord has always been my favorite guy. Jack is highly knowledgeable, professional and knows what customer service is all about. His wealth of experience plays out every time.
Very friendly service. The advisor is courteous and listens well to the customer which is greatly appreciated
Buyer beware. This dealership sold me a vehicle without disclosing significant damage and poor paint repairs. When I brought it to their attention just one day later, they initially refused to take the vehicle back and blamed me for not catching it during the sale—even though their own inspectors should have identified these issues.
The repair quality was abysmal. Additionally, the rear tire near the damaged area was shredding and wearing excessively compared to the others. It was an absolute nightmare that eventually required me to threaten legal action and a report to Consumer Affairs.
After a long back-and-forth—... Read More DealerRater - Apr 5, 2026
Buyer beware. This dealership sold me a vehicle without disclosing significant damage and poor paint repairs. When I brought it to their attention just one day later, they refused to take the vehicle back and blamed me for not catching it during the sale—even though their own inspectors should have identified these issues.
The repair quality is abysmal. Additionally, the rear tire near the damaged area is shredding and wearing excessively compared to the others. I am now forced to contact an attorney and file a report with Consumer Affairs. This has been an absolute nightmare.
Update 4/5/26: After a ... Read More Google - Apr 4, 2026
Got in quickly; they diagnosed the problem, and replaced the faulty old parts. And you can't beat free coffee and lattés.